Summary
In this episode of EdTech People, host Matthew Setchell interviews Jake, an IT professional with a unique journey from retail to education technology. Jake shares his experiences in IT support, discussing the diverse challenges faced in educational settings, the importance of customer interaction, and the shift towards more efficient help desk practices. The conversation also touches on the impact of AI in education, the challenges posed by legacy technology, and the significance of continuous learning in the IT field. Jake reflects on his growth and achievements, emphasizing the satisfaction derived from helping others and the evolving landscape of technology in education.
